Gardeners Forest Gate Terms and Conditions
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Forest Gate to residential and commercial customers. By making a booking, you agree to these terms, which are designed to create a clear, fair and lawful arrangement for both parties. They apply to all routine and one-off work, including maintenance, pruning, planting, clearance, lawn care, and related outdoor services.
For the avoidance of doubt, these terms apply whether the service is arranged by telephone, email, online enquiry, or any other accepted booking method. They should be read carefully before confirming any appointment. If a customer has any questions about the scope of work, pricing structure, access requirements, or site conditions, these should be raised before the service begins so that the agreement is understood from the outset.
In these terms, “we”, “us” and “our” refer to the service provider, and “you” or “the customer” refer to the person, company, or organisation requesting the work. The phrase gardening services includes all tasks agreed in advance, but does not include specialist construction, electrical work, plumbing, pest eradication, or any activity requiring separate licensing unless expressly stated in writing. Any variation to these terms must be agreed in writing to be valid.
1. Booking process
Bookings for Gardeners Forest Gate services are accepted subject to availability, site suitability, and confirmation of the work required. A booking request is not a binding contract until it has been accepted by us and, where applicable, a deposit has been paid. We may ask for photographs, approximate dimensions, access details, or other information needed to estimate the work accurately. Where the customer’s description is incomplete or materially inaccurate, we may revise the price or decline the booking.
When a quotation is provided, it will normally describe the tasks included, estimated duration, labour charge, and any additional costs known at the time. Unless stated otherwise, quotations remain valid for a limited period and may be withdrawn if materials, disposal fees, or labour costs change. The customer is responsible for ensuring that the area is accessible, safe, and ready for the agreed date. If access is restricted or the site is not as described, we may need to reschedule or amend the price.
We reserve the right to refuse or cancel a booking if the requested work is unsafe, unlawful, outside our competence, or impossible to complete under reasonable conditions. In the case of ongoing maintenance, the schedule may be adjusted due to weather, plant health considerations, or operational demand. Any agreed time is an estimate unless we expressly confirm a fixed appointment window. We will always aim to notify you of material changes as soon as reasonably practicable.
2. Payments and charges
All prices are stated in pounds sterling and, unless otherwise confirmed, are exclusive of any additional charges for waste removal, materials, parking, access delays, or specialist equipment. Payment terms may vary depending on the type of work, but the customer agrees to pay the full amount due by the method and deadline specified in the quotation, invoice, or booking confirmation. For larger projects, we may require a deposit or staged payments in advance.
Invoices are payable on receipt unless a different payment period is agreed in writing. Late payment may result in the suspension of further work, and we reserve the right to recover reasonable costs incurred in collecting overdue amounts. Where payment fails or is reversed after work has been completed, the customer remains liable for the outstanding balance and any bank or administrative charges lawfully incurred. Any discounts, offers, or promotional rates are discretionary and may be withdrawn without notice.
If the customer requests additional work during a visit, this may be charged separately at our standard rate or another rate agreed before the extra work is performed. Additional charges may also apply where unforeseen conditions arise, such as excessive clearance, hidden obstructions, contaminated materials, or abnormal garden waste volume. Failure to pay for approved extra work will be treated as a breach of contract.
3. Cancellations, postponements, and waiting time
To cancel or reschedule a booking, the customer should notify us as early as possible. Cancellations made with sufficient notice may not attract a charge, depending on the nature of the work and any costs already incurred. However, if a booking is cancelled at short notice, we may charge a reasonable cancellation fee to cover lost time, scheduling disruption, and non-refundable expenses such as materials or disposal arrangements.
Where our team arrives at the property and cannot begin work because access is not available, the customer is not present where presence is required, or the site is unsafe, we may treat the visit as a late cancellation and charge accordingly. If weather conditions make it impractical or unsafe to proceed, we may postpone the work to another date. We will use reasonable judgment when deciding whether conditions are unsuitable, especially where plant safety, operatives’ safety, or property protection could be affected.
We are not responsible for delay caused by factors beyond our control, including severe weather, road closures, accidents, illness, supply issues, or utility interruptions. In such cases, we will attempt to rearrange the service at a mutually convenient time. The customer agrees that a reasonable rescheduling is an acceptable remedy unless the delay is so significant that it defeats the purpose of the contract.
4. Liability and limitations
We will carry out gardening work with reasonable care and skill. However, natural environments involve inherent variability, and outcomes may be affected by soil conditions, weather, plant health, prior neglect, hidden defects, irrigation issues, or pre-existing damage. Unless otherwise agreed in writing, we do not guarantee specific results such as complete weed eradication, permanent plant survival, or exact visual uniformity after cutting, pruning, or clearance.
To the fullest extent permitted by law, we shall not be liable for indirect or consequential loss, loss of profit, loss of enjoyment, loss of opportunity, or damage caused by circumstances outside our reasonable control. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Nothing in these terms affects your statutory rights as a consumer where applicable.
The customer is responsible for removing or securing valuables, fragile items, ornaments, pet bowls, cables, hidden irrigation fittings, and any objects that may be damaged during normal work. We are not responsible for damage caused by items that were not disclosed, adequately protected, or reasonably visible before work began. If we identify a risk to property or safety, we may pause the service until the issue is resolved.
5. Waste regulations and disposal
Garden waste generated during the work will be handled in accordance with applicable UK waste laws and environmental requirements. Unless included in the quotation, disposal of green waste, soil, timber, mixed rubble, or other materials may incur an additional charge. We will determine the most appropriate disposal method, which may include reuse, composting, recycling, transfer to a licensed facility, or removal by a compliant waste contractor.
The customer must not ask us to dispose of hazardous, prohibited, or incorrectly described waste without prior agreement. This includes, by way of example, asbestos, chemicals, paint tins, oils, clinical waste, batteries, gas cylinders, and waste contaminated with unknown substances. If such materials are discovered on site, we may stop work and request further instruction. Any extra handling, segregation, or legal disposal requirement may result in additional fees and revised timeframes.
Where the customer chooses to retain waste on the property, they are responsible for storing it safely and in line with local environmental and safety requirements. We are not responsible for the subsequent treatment, removal, or lawful storage of waste once it has been handed over to the customer. If we are arranging disposal, title to the waste passes only when it has been lawfully transferred into our control for the purpose of disposal or recycling.
6. Customer obligations and site conditions
The customer must provide accurate information about the property, including access restrictions, pets, hidden hazards, shared boundaries, and any known tree, root, drainage, or service line issues. If the work involves shared land or boundary features, it is the customer’s responsibility to ensure that consent has been obtained where required. We may refuse to proceed where ownership, permission, or safety concerns are unresolved.
The site should be reasonably clear of obstacles before the service begins. While we may move lightweight items to complete the work, we are not obliged to handle heavy furniture, fragile decorations, or fixed fittings without prior arrangement. If the customer requests us to work around existing features, the result may be limited by those constraints. Prior written notice is required for any special access arrangement, parking limitation, or safeguarding instruction.
Any plants, fixtures, or structures already weakened by age, disease, poor installation, storm damage, or previous neglect are worked on entirely at the customer’s risk unless damage is caused by our negligence. We may advise the customer of obvious concerns, but we are not a surveyor or arboricultural inspector unless the service specifically includes such expertise.
7. Intellectual property, images, and records
We may take written notes, measurements, and photographs before, during, or after the service for operational, quality, insurance, or record-keeping purposes. Unless the customer objects in writing in advance, we may use non-identifying images for internal documentation. Any use of images for marketing or publication would require separate permission where the customer or the property is identifiable.
All method statements, quotations, schedules, and written materials we provide remain our property unless expressly transferred. The customer must not reproduce or publish our documents for commercial purposes without consent. Any estimates or service descriptions provided by us are intended to assist decision-making and do not form a guarantee unless expressly stated in the contract.
We may retain records for as long as reasonably necessary for accounting, legal, operational, and insurance purposes. Data handling, where applicable, will be carried out in accordance with relevant UK data protection requirements and our lawful basis for processing business records. This clause does not create any obligation to store records indefinitely.
8. Governing law and general provisions
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from or connected with the services, the booking process, payment, cancellation, or liability shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.
No failure or delay by us in enforcing any right or remedy shall operate as a waiver of that right or remedy. Headings are for convenience only and do not affect interpretation. References to one gender include all genders, and singular words include the plural and vice versa where the context permits. These terms form the entire agreement between the parties for the services described, unless superseded by a written agreement signed by both parties.
By proceeding with a booking, you confirm that you have read, understood, and accepted these conditions for Gardeners Forest Gate. We recommend retaining a copy for your records. If any provision is inconsistent with a mandatory legal requirement, that requirement will prevail to the extent of the inconsistency, and the remainder of the document will remain effective.